Lightwave Myths

Creating a Smart Home can seem like a complex and confusing process; however, installing and using Lightwave is actually a lot easier than you might think. We therefore set out to put straight some of the more popular misconceptions:


Myth: Lightwave smart dimmers require a neutral wire

FALSE: None of our smart dimmers require a neutral wire. A neutral terminal is included only to provide the option of accommodating a neutral wire if it is present, as this can reduce the minimum load required and improve LED lamp compatibility.

Myth: Smart dimmers only work with some LED bulbs

FALSE: Lightwave smart dimmers have been purpose designed to be compatible with the majority of LEDs on the market provided that they are dimmable. For convenience, we have also tested a selection commonly retailed LED lamps (bulbs) and included those that we recommend on our compatibility charts. For guidance on maximum circuit loading, please visit the help & support section on this website.

Myth: It is not possible to install a system in a large property due to the 'device limit'

FALSE: Each Link Plus has been designed to handle thousands of device commands on a single system, so it is very unlikely that the linked number of devices will reach a maximum limit.

Myth: The Link Plus needs an internet connection in order for automations to run

FALSE: The Lightwave Link Plus only requires power (not an internet connection) in order for existing automations to run. An active internet connection is required in order to create new automations. 

Myth: You can only control devices when at home and connected to WiFi

FALSE: Lightwave devices can be controlled from anywhere as long as your mobile device has an internet connection.

Myth: A Lightwave system requires extra wiring

FALSE: Lightwave sockets and dimmers use traditional UK wiring, and no extra cabling is required. Lightwave dimmers can even reduce the degree of cabling required in a new property, as multi-way switching can be achieved by wireless communication between dimmers rather than by cables. 

Myth: An ethernet cable is required for Lightwave dimmers and sockets

FALSE: Lightwave devices communicate wirelessly and therefore do not require an ethernet connection. 

Myth: Lightwave devices do not function unless there is an internet connection

FALSE: Whilst app communication is not possible without internet connectivity, physical devices will continue to function normally using manual controls. 

Myth: A qualified electrician is required to install Lightwave

FALSE: Lightwave is a retrofit DIY product, and therefore an electrician is not required for an installation carried out in your own home. However, always seek out an expert if in doubt. You can also consult one of our qualified pros who can provide a full install service if required. 

If you would like to find out more about any of the above, please get in touch with our dedicated support team so that we can point you in the right direction. You can also visit our Help & Support section for more useful information.